Add your personalization at checkout including the birthday girl's:
White matte paper with Epson Ink
Our company has a strict no-refund policy. All sales are final and we do not offer refunds or exchanges for any products or services purchased from our shop due to the custom products.
If you are unsure about a product or service, please contact us before making your purchase so that we can answer any questions or concerns you may have. By making a purchase from our shop, you are agreeing to our no-refund policy.
Due to the custom nature of the items this shop does not offer a refund. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any questions at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. https://shop.byluciadiaz.com/pages/contact
SHIPPING AND ORDER PROCESSING
(Non-Custom) Art Prints, Greeting Cards, Note Cards & Note Cards Packs are printed, processed and shipped in our studio and take 1 to 3 days to process (not including holidays or weekends).
All Mugs, Canvas Prints and iPhone Cases are made to order from our local print shop and take 2 - 3 weeks to process (not including holidays or weekends).
(Custom) Stationery & Art Prints are made to order and take 5 - 7 days (not including holidays or weekends) to process. Please make sure you check your email and messages for mock-up approvals in a timely fashion so that the studio can print your order as soon as possible.
SHIPPING TIMELINE (EXPECT DELAYS)
USPS First Class: 3-5 business days (may be longer, depending on USPS workload and delivery location)
USPS Priority Mail: 2-5 business days (may be longer, depending on USPS workload and delivery location)
Package taking too long to be delivered? Call: 1-800-ASK-USPS for U.S. orders and for international orders 1-800-CALL DHL.